TechnologyConsumer group lodges EU complaint against WhatsApp

Consumer group lodges EU complaint against WhatsApp

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Kolkata, India: The European Consumer Organization filed a protest with the European Commission on Monday, objecting to Facebook’s proposal to change the terms of service for the WhatsApp messaging service.

The American internet giant has attempted to persuade WhatsApp users to accept new terms of service, although Facebook disputes that this will allow WhatsApp to share more user data with its main social platform.

Regulators and privacy advocates have slammed the move, and authorities in a number of countries, including EU member Germany, have intervened to impose interim prohibitions.

The European Consumer Organisation (BEUC) accused Facebook of “unfairly” pressing users to accept the handover and neglecting to explain it in a statement announcing its complaint.

“WhatsApp has been hammering users with aggressive and persistent pop-up notifications for months to force them to adopt its updated terms of use and privacy policy,” stated BEUC director general Monique Goyens.

“They’ve been telling users that their access to their app will be cut off if they do not accept the new terms. Yet consumers don’t know what they’re actually accepting.”

The European Commission, the bloc’s top market regulator, has begun a series of probes and actions against the US corporations it perceives as internet gatekeepers in recent years.

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